How do I order items on this site?
Simple! Just enter the quantity you require in the box next to the item. Note: you will see the default quantity as 1 this has no effect unless you retype the quantity & does not mean you wish to buy 1 of every item on the site. (although our bank manager would be very grateful!) Then just click on the shopping trolley to go to the order area, you can either leave the item in your "basket" and keep shopping, or proceed to the checkout. Try it out if you like, as long as you don't enter the checkout or enter any credit card or personal details in the ordering section. Details are only forwarded us after you have entered the checkout area and completed the transaction.

I've never used a credit card over the internet, how does it work?
Just the same as other methods you've probably used, like touch-tone-phone transaction such as paying bills, or giving your number over the phone. The details are transmitted by a secure connection to the server (you will see a small padlock at the bottom of the screen showing that you are in a secure site) we then collect the information, processes the card details through our bank and your goods are despatched. We do not keep any records of your credit card numbers, once the payment is processed these details are destroyed.

I'd like to buy the goods, but I don't have a credit card.
Not a problem, You can always complete the order, by entering your personal information, without credit card details (a further step) and print out the completed order and post it to us along with your cheque or money order. You can also direct deposit into our bank account, details are provided when you select this option , you will need to include the order number supplied at the checkout with your payment.   Postal Orders or Cheques (Drawn on Australian Banks) should be sent to:
Renegade Pet Supplies PO Box 549 Tewantin Queensland 4565, Australia.

When will my order be despatched?
If you have paid by credit card, we will ship your order as soon as we process payment. This will be either the same or the next buisness day, if you are paying by cheque/money order or direct deposit we will ship your order as soon as payment is cleared by our bank, generally this is about 3-7 days. Please allow 1-5 days for delivery via the postal network.

Prices:
All our prices are in Australian dollars (AU$) and for sales to customers within Australia, include 10% GST, International prices are also in Australian dollars however no GST is applicable.

Warranties:
All products manufactured by Renegade Pet Supplies are guaranteed against faulty workmanship & materials for a period of twelve (12) months from date of sale. We will not recognise claims for damage caused by abrasion, chewing, action of chemicals or damage caused by use of the product for any other purpose other than for what it was designed. Our limit of warranty is to replace the goods only. 

I've just received my order & have realised that I've ordered the wrong size:
 No problems, as long as you notify us within 48 hrs of receiving your order & the original packaging is still intact, we will gladly exchange for the correct size. All we ask is that you pay the difference (if any) in the price & all freight charges.

Returns:
If you aren't happy with the item(s) that you have purchased we will gladly exchange for another item. However we will not refund if you simply change your mind. All we ask is that you pay the difference (if any) in the price & all freight charges.